Discreet Delivery & Packaging
PLEASE NOTE : COVID19 UPDATE / ROYAL MAIL DELAYS
*Currently we are allowing a week for all orders to be delivered, thanks for your patience*
We would like to let you know we are operating as normal and are ensuring as best we can that all orders leave on time and are delivered on time.
We ask for your understanding and patience during this time as you may experience some delivery delays which are out of our control.
As our courier Royal Mail has issued delivery delay warnings due to the ongoing ever changing covid19 situation and Royal Mail have also experienced staffing issues which is obviously changing daily so some deliveries may be delayed. We would also like to make you are aware that returned parcels that you send back to us using Royal Mail may also be delayed on reaching us causing in turn delays with exchanges and refunds.
Our thoughts remain with you and your families during this unprecedented time. Stay safe.
UK - STANDARD FIRST CLASS 4/5 DAY DELIVERY - FREE
UK - 3 Day TRACKED - £3.95
IRELAND - STANDARD 3 DAY DELIVERY - £3.95
PLEASE NOTE: All international deliveries could be delayed by up to a week during the current Covid19 situation.
EUROPE - 7/10 DAY INTERNATIONAL TRACKED AND SIGNED - £6.95
USA - 12/14 DAY INTERNATIONAL TRACKED AND SIGNED - £7.95
REST OF THE WORLD - 19/21 DAY INTERNATIONAL TRACKED AND SIGNED- £14.95
We offer the above delivery options. You can choose to have your order delivered to your home or work address. We do everything we can to make sure your order is delivered on time and in full.
PACKAGING: Your privacy is really important to us, and, with our discreet packaging, you can be totally confident about shopping with us. All our parcels come in discreet plain black mailing bags with no branding to ensure complete privacy.
CHOOSING YOUR DELIVERY OPTION
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
All available items are in stock for dispatch on the same working day if ordered before 12pm (UK time).
WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?
If you are out when the parcel arrives a ‘Something for you' (also known as a P739) card will left in the event that we are unable to complete delivery, with the mail subsequently being brought back to your local Delivery Office to allow collection or re delivery on a more suitable date. As part of our security policy it is not possible to collect mail without both identification matching the name shown on the item & the 'something for you card' itself.
WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT?
If your delivery is more than 7 working days overdue, please contact us. We will then do everything we can to track down your order.
UK ROYAL MAIL FIRST CLASS 4/5 DAY DELIVERY - FREE
This service delivered within 4/5 working days delivered using Royal Mail 1st Class post service (No Tracking). If your order is placed after 12pm on a Friday your order will be dispatched on Monday.
UK ROYAL MAIL NEXT DAY DELIVERY - £6.95 - NOT AVAILABLE AT PRESENT
This is a tracked service and delivered on the next working day after being dispatched. Next day orders need to be placed before 12pm. Next-Day parcels are delivered by Royal Special Next Day Service. A signature may be required for these deliveries. Next Day Delivery is valid on orders placed before 12pm Monday - Friday. Next Day Delivery orders placed on Friday before 12pm will be shipped that day and delivered on Monday orders placed on a Friday after 12pm will be shipped on Monday and delivered on Tuesday.
ROYAL MAIL SATURDAY DELIVERY: £11.95 - NOT AVAILABLE AT PRESENT
Orders placed before 12pm on Friday selecting Saturday delivery will be delivered on Saturday before 1pm using Royal Mail Saturday Delivery. Orders placed after 12pm will be shipped on Monday for delivery on Tuesday.
REPUBLIC OF IRELAND: £3.95
All Republic of Ireland orders will be shipped the same day if ordered before 12pm using An Post standard delivery and will be delivered within 3 working days. If your order is placed after 12pm on a Friday your order will be dispatched on Monday for estimated delivery on Thursday.
EUROPEAN DELIVERY - £6.95
All European deliveries will be shipping using Royal Mail International. Orders placed before 12pm will be shipped on the same day. Orders placed after 12pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. European orders will be delivered within 7-10 working days.
USA DELIVERY - £7.95
All USA deliveries will be shipping using Royal Mail International. Orders placed before 12pm will be shipped on the same day. Orders placed after 12pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. USA orders will be delivered within 12-14 working days.
REST OF WORLD DELIVERY: £14.95
All ‘Rest of World’ orders will be shipped using Royal Mail International. Orders placed before 12pm will be shipped on the same day. Orders placed after 2pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. ‘Rest of World’ orders will be delivered within 19-21 working day
PLEASE NOTE – Rest of World orders may be subject to import tax. Please check your country's import charges before placing your order.
PLEASE NOTE - Our Delivery time scale is based on Monday - Friday we don't include weekends as a working day.
PLEASE NOTE – Bank holiday orders will be processed the next working day
PLEASE ENSURE ALL DELIVERY ADDRESSES AND INSTRUCTIONS ARE ENTERED CORRECTLY. ANY PARCELS RETURNED DUE TO INVALID ADDRESSES WILL INCUR A RE-DELIVERY CHARGE, PAYABLE BY THE CUSTOMER