DELIVERY & PACKAGING

ROYAL MAIL INDUSTRIAL STRIKE ACTION DECEMBER 2022

Due to the ongoing industrial strike action planned by Royal Mail throughout the month of December, we regret to inform customers that all orders (exception of Special Next Day Delivery) will experience delays across the Royal Mail network. We appreciate customers patience during this time and advise customers to order early in time for Christmas and / or order and select Special Next Day delivery as this service is being prioritised by Royal Mail. Please visit the Royal Mail site here  that highlights their planned Industrial strike days. Around this time deliveries of orders will experience delays. We apologise for any inconvenience.

PLEASE BE AWARE FOR INTERNATIONAL ORDERS: BREXIT DELAYS
All international orders (outside of the UK & Ireland) may be subject to delays out side of the current time scale that is provided on our shipping options, this is due to ongoing Brexit issues that the UK is currently experiencing. All orders will be going through new custom checks when leaving the UK and arriving in different countries. These delays are unfortunately beyond our control and we appreciate your patience during this time. You may experience delays in the delivery of your international order of either days and in some isolated cases weeks while the ongoing Brexit custom checks take place.

Delivery Details

UK - 2ND CLASS 4-5 DAY DELIVERY
UK - 48 HOUR 
UK - SPECIAL NEXT DAY DELIVERY
UK - SATURDAY GUARANTEED

IRELAND - STANDARD 4 DAY AN POST DELIVERY

EUROPE - 7-10 DAY INTERNATIONAL TRACKED AND SIGNED

USA - 10-12 DAY INTERNATIONAL TRACKED AND SIGNED

REST OF THE WORLD - 14-21 DAY INTERNATIONAL TRACKED AND SIGNED

We offer the above delivery options. You can choose to have your order delivered to your home or work address. We do everything we can to make sure your order is delivered on time and in full.

We ship 5 days a week Monday - Friday, we DO NOT ship on the weekends, please do not consider Saturday or Sunday as shipping days based on the above time scales.

PACKAGING: Your privacy is really important to us, and, with our discreet packaging, you can be totally confident about shopping with us. All our parcels come in discreet plain black mailing bags with no branding to ensure complete privacy.

TRACKING: Please note on Royal Mail Tracked 48 hour option, Royal Mail DO NOT display tracking information until there has been an attempt on delivery. So you will not see tracking information or journey details of your order. Only when an attempt of delivery has been made.

CHOOSING YOUR DELIVERY OPTION

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
All available items are in stock for dispatch on the same working day if ordered before 12pm (UK time).

WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?

If you are out when the parcel arrives a ‘Something for you' (also known as a P739) card will left in the event that we are unable to complete delivery, with the mail subsequently being brought back to your local Delivery Office to allow collection or re delivery on a more suitable date. As part of our security policy it is not possible to collect mail without both identification matching the name shown on the item & the 'something for you card' itself.

WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT?

If your delivery is more than 10 working days overdue, please contact us. We will then do everything we can to track down your order.

SHIPPING OPTIONS:

UK ROYAL MAIL FIRST CLASS 4-5 DAY DELIVERY
This service delivered within 5 working days delivered using Royal Mail 2nd Class post service (No Tracking). If your order is placed after 12pm on a Friday your order will be dispatched on Monday. Orders placed during the week after 12 mid day are dispatched the next day for example - order placed Monday 1pm, will be dispatched on Tuesday with delivery on the following Monday or Tuesday.

UK ROYAL MAIL 48 HOUR TRACKED DELIVERY
This service delivered within 2 working days delivered using Royal Mail 24 hour post service (Tracking). If your order is placed after 12pm on a Friday your order will be dispatched on Monday. Orders placed during the week after 12 mid day are dispatched the next day for example - order placed Monday 1pm, will be dispatched on Tuesday with delivery on Thursday.

UK ROYAL MAIL NEXT DAY DELIVERY
This is a tracked service and delivered on the next working day after being dispatched. Next day orders need to be placed before 12pm. Next-Day parcels are delivered by Royal Special Next Day Service. A signature may be required for these deliveries. Next Day Delivery is valid on orders placed before 12pm Monday - Friday. Next Day Delivery orders placed on Friday before 12pm will be shipped that day and delivered on Monday orders placed on a Friday after 12pm will be shipped on Monday and delivered on Tuesday.  Orders placed during the week after 12 mid day are dispatched the next day for example - order placed Monday 1pm, will be dispatched on Tuesday with delivery on Wednesday.

UK ROYAL MAIL SATURDAY GUARANTEED
Orders placed before 12pm on Friday selecting Saturday delivery will be delivered on Saturday before 1pm using Royal Mail Saturday Delivery. Orders placed after 12pm will be shipped on Monday for delivery on Tuesday.

REPUBLIC OF IRELAND STANDARD 5 DAY DELIVERY:
All Republic of Ireland orders will be shipped the same day if ordered before 12pm using An Post standard delivery and will be delivered within 5 working days. If your order is placed after 12pm on a Friday your order will be dispatched on Monday for estimated delivery on Thursday.

EUROPEAN DELIVERY
All European deliveries will be shipping using Royal Mail International Tracked and Signed. Orders placed before 12pm will be shipped on the same day. Orders placed after 12pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. European orders will be delivered within 5-10 working days.

USA DELIVERY
All USA deliveries will be shipping using Royal Mail International Tracked and Signed. Orders placed before 12pm will be shipped on the same day. Orders placed after 12pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. USA orders will be delivered within 5-10 working days.

REST OF WORLD DELIVERY:
All ‘Rest of World’ orders will be shipped using Royal Mail International. Orders placed before 12pm will be shipped on the same day. Orders placed after 2pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. ‘Rest of World’ orders will be delivered within 10-14 working days

PLEASE NOTE – Rest of World orders may be subject to import tax. Please check your country's import charges before placing your order.

PLEASE NOTE - Our Delivery time scale is based on Monday - Friday we don't include weekends as a working day.

PLEASE NOTE – Bank holiday orders will be processed the next working day

PLEASE ENSURE ALL DELIVERY ADDRESSES AND INSTRUCTIONS ARE ENTERED CORRECTLY. ANY PARCELS RETURNED DUE TO INVALID ADDRESSES WILL INCUR A RE-DELIVERY CHARGE, PAYABLE BY THE CUSTOMER