DELIVERY & PACKAGING
PLEASE BE AWARE FOR INTERNATIONAL ORDERS: BREXIT DELAYS
All international orders (outside of the UK & Ireland) may be subject to delays out side of the current time scale that is provided on our shipping options, this is due to ongoing Brexit issues that the UK is currently experiencing. All orders will be going through new custom checks when leaving the UK and arriving in different countries. These delays are unfortunately beyond our control and we appreciate your patience during this time. You may experience delays in the delivery of your international order of either days and in some isolated cases weeks while the ongoing Brexit custom checks take place.
UK - Royal Mail Tracked 24 - Next Day
UK - Royal Mail 48 - 2/3 Days
IRELAND - STANDARD 2/3 DAY AN POST DELIVERY
EUROPE - 7-10 DAY INTERNATIONAL TRACKED
USA - 10-12 DAY INTERNATIONAL TRACKED
REST OF THE WORLD - 14-21 DAY INTERNATIONAL TRACKED
We offer the above delivery options. You can choose to have your order delivered to your home or work address. We do everything we can to make sure your order is delivered on time and in full.
We ship 5 days a week Monday - Friday, we DO NOT ship on the weekends, please do not consider Saturday or Sunday as shipping days based on the above time scales.
PACKAGING: Your privacy is really important to us, and, with our discreet packaging, you can be totally confident about shopping with us. All our parcels come in discreet plain black mailing bags with no branding to ensure complete privacy.
TRACKING: Please note on Royal Mail Tracked 48 hour option, Royal Mail DO NOT display tracking information until there has been an attempt on delivery. So you will not see tracking information or journey details of your order. Only when an attempt of delivery has been made.
CHOOSING YOUR DELIVERY OPTION
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
All available items are in stock for dispatch on the same working day if ordered before 12pm (UK time).
WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?
If you are out when the parcel arrives a ‘Something for you' (also known as a P739) card will left in the event that we are unable to complete delivery, with the mail subsequently being brought back to your local Delivery Office to allow collection or re delivery on a more suitable date. As part of our security policy it is not possible to collect mail without both identification matching the name shown on the item & the 'something for you card' itself.
WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT?
If your delivery is more than 10 working days overdue, please contact us. We will then do everything we can to track down your order.
UK ROYAL TRACKED 24 HOUR TRACKED DELIVERY
This service delivered the next day using Royal Mail 24 hour post service (Tracking). If your order is placed after 12pm on a Friday your order will be dispatched on Monday. Orders placed during the week after 12 mid day are dispatched the next day for example - order placed Monday 1pm, will be dispatched on Tuesday with delivery on Wednesday.
UK ROYAL MAIL 48 - 2/3 Day Delivery
This is a tracked service and delivered within 3 working days after being dispatched. Orders need to be placed before 12pm. This service is valid on orders placed before 12pm Monday - Friday. Royal Mail 48 orders placed on Friday before 12pm will be shipped that day and delivered on Monday orders placed on a Friday after 12pm will be shipped on Monday and delivered on Tuesday. Orders placed during the week after 12 mid day are dispatched the next day for example - order placed Monday 1pm, will be dispatched on Tuesday with delivery on Friday
REPUBLIC OF IRELAND STANDARD 2/3 DAY DELIVERY:
All Republic of Ireland orders will be shipped the same day if ordered before 12pm using An Post standard delivery and will be delivered within 2/3 working days. If your order is placed after 12pm on a Friday your order will be dispatched on Monday for estimated delivery on Thursday.
All European deliveries will be shipping using Royal Mail International Tracked. Orders placed before 12pm will be shipped on the same day. Orders placed after 12pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. European orders will be delivered within 5-10 working days.
All USA deliveries will be shipping using Royal Mail International Tracked. Orders placed before 12pm will be shipped on the same day. Orders placed after 12pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. USA orders will be delivered within 5-10 working days.
REST OF WORLD DELIVERY:
All ‘Rest of World’ orders will be shipped using Royal Mail International. Orders placed before 12pm will be shipped on the same day. Orders placed after 2pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day. ‘Rest of World’ orders will be delivered within 10-14 working days
PLEASE NOTE – Rest of World orders may be subject to import tax. Please check your country's import charges before placing your order.
PLEASE NOTE - Our Delivery time scale is based on Monday - Friday we don't include weekends as a working day.
PLEASE NOTE – Bank holiday orders will be processed the next working day
PLEASE ENSURE ALL DELIVERY ADDRESSES AND INSTRUCTIONS ARE ENTERED CORRECTLY. ANY PARCELS RETURNED DUE TO INVALID ADDRESSES WILL INCUR A RE-DELIVERY CHARGE, PAYABLE BY THE CUSTOMER