Returns and Exchanges

Returns & Exchanges

If you need to organise a return / exchange?

Head over to our returns portal to get started

At www.nikkiintimates.com > Make a Return / Exchange

You will need:
1. Your order number (you can find this in your order confirmation email)
2. Your email

UK Customers: Once you have finished your return you will be directed to Royal Mail to either print your free returns label or you can generate your returns QR code.

PLEASE NOTE: A fee of £3.50 for a return label will be charged per return, this will be deducted from your final refund amount. There is no fee chargeable for an exchange.

Europe and Rest of World: Once you have finished your return. You as the customer will need to cover the returns shipping back to our warehouse so we can process your exchange or refund for you. You can find our returns address at the bottom of this page. 

Please Note:

We offer a 14 day returns policy
All items must be returned unworn in original packaging with tags attached
All stockings, hold ups, tights, bodystockings and all sets that include stockings or gloves are non-returnable.
Full complete sets must be returned
Please fill out your order number and pack our return card into your return parcel.
We will not accept any returns that are received back to us outside the 14 day period after the day of you receiving your goods. These returns will be sent back to the customer if they are outside the 14 day period.

Please allow up to 28 working days for us to receive your returned order and for the return / refund to be processed. Once we receive your returned parcel it can take up to 14 working days for the money to be showing back on your statement depending on your own bank.

All returned goods remain the responsibility of the customer while in transit until they reach Nikki Intimates. Refunds processed via Paypal are often refunded via Paypal E-Cheque, once you receive an email from us letting you know of the refund, please contact Paypal who will be able to tell you when the E-Cheque will clear into your Paypal account.

If your item is incorrect or faulty please contact info@nikkiintimates.com within 7 days of the receipt of the parcel in order to obtain either a refund or a replacement. Please do not post any faulty or incorrect items back to us before you have been advised by our customer care team.

PLEASE NOTE: Our sets are sold as sets i.e.
2 piece - bra and knickers
3 piece - bra, suspender belt and knickers.

In order for us to process any returns or exchanges we require you to send back complete sets, if we receive incomplete sets with either no bra, knickers or suspender belt unfortunately we cannot refund or exchange these returns, we will need you to send back the complete set, it is not until then once we receive the complete set back that we can refund you or exchange the style. If you are unable to send back all pieces of a set we will return your returned item back to you and we will not be able to refund or exchange your item.

Please Note: E-Gift cards are non refundable.

INTERNATIONAL RETURNS

You as the customer will need to cover the returns shipping back to our warehouse so we can process your exchange or refund for you. Please ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach us. And the cost of returning international orders will also be the customers responsibility.
If your item is incorrect or faulty please contact info@nikkiintimates.com within 14 days of the receipt of the parcel in order to obtain either a refund or a replacement. Please do not post any faulty or incorrect items back to us before you have been advised by our customer care team.
Please allow items posted to the UK a little longer for us to process returns / refunds, we allow up to 30 days for international refunds to be processed.
If you have any questions about returning your goods please contact us by email at info@nikkiintimates.com.

EXCHANGES:

If you wish to make a exchange you simply go over to the returns portal a
exchanging an item indicate clearly what product you would prefer instead
We always welcome feedback; so feel free to let us know your thoughts.
If in the UK, we advise using a tracked Royal Mail Service.
Take to your local post office and post via a recorded or signed for delivery service.
To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.
If goods are returned from outside the UK/EU/EEA please mark the box ‘returned goods’.
We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.
We can only accept refunds or exchanges within 14 days of delivery.
The cost of returning goods to Nikki Intimates is the responsibility of the customer.

Returns Address: